From Digital Government to Public Value Reconstructing the Concept of Public Value in Technology-Enabled Government Service

Lukas Dwiantara

doi:10.55927/fjas.v5i10.137

Authors

Lukas Dwiantara Akademi Sekretari dan Manajemen Marsudirini Santa Maria

DOI:

https://doi.org/10.55927/fjas.v5i10.137

Keywords:

Public Value, Digital Government, Public Service, Digital Governance, PRISMA 2020

Abstract

The transformation of digital governance encourages the improvement of service efficiency, but its contribution to the creation of public value is still not conceptually integrated. This study aims to reconstruct the concept of public value in technology-based government services by identifying the main dimensions and their relevance in public administration. The study used a Systematic Literature Review (SLR) based on the PRISMA 2020 guidelines on 15 selected scientific articles from reputable databases. The data were analyzed through thematic synthesis and conceptual mapping. The results showed five dimensions of digital public value, namely service effectiveness, accessibility and inclusion, transparency and accountability, public trust, and participatory co-creation. This study confirms that technology creates public value when supported by responsive and citizen-oriented governance, and offers a conceptual framework for the evaluation of digital government services.

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