E-Government Innovation in Integration of Monitoring and Evaluation Platform with WhatsApp Notifications to Improve the Timeliness and Accuracy of Public Sector Reporting in Banyuasin Regency

Abstract

This study aims to analyze e-government innovations through the integration of monitoring and evaluation platforms (E-Monev) with WhatsApp-based notifications in improving the timeliness and accuracy of public sector reporting in Banyuasin Regency. The research method used is a qualitative approach with data collection techniques through interviews, observations, and documentation. The results of the study show that the integration of the E-Monev system with WhatsApp notifications is able to improve reporting discipline, speed up communication flows, and minimize delays and data errors. However, there are still obstacles in the form of limited human resources and technological infrastructure. This study recommends strengthening the capacity of the apparatus and optimizing the digital system to support more transparent and accountable governance.